The greatest advance in British Consumer Travel Law is undoubtedly The Package Travel Regulations 1992, implemented for consumer protection. Read More

Many people cannot afford the services of a lawyer.  Sometimes the facts dictate that their case benefits would be outweighed by the cost of legal representation. In those cases it may be appropriate to use the small claims process – before doing so, you should always obtain independent legal advices. The process of the small claims court is fully described on the Court Service website. Read More

The ABTA Code of Conduct was updated in January 2009. The Code is designed to import a standard level of professional behaviour that you can expect from your travel agent or tour operator, if they are members of ABTA. Read More

If you discover that you are unable to resolve the complaint directly with the tour operator, you have the option to present your case under the ABTA Arbitration scheme. Read More

In the final series of ‘Watch Out For Further Announcements’, we examine passengers rights under 261/2004 & the Montreal Convention following a flight cancellation. We look at the issue from the perspective of the British Experience of Fog and Industrial Disputes during the winter of 2006/7! Read More

Are You Ready For Court? considers the impact of the argument that we have become a ‘compensation culture’ and examines the Arbitration process and the experience of one holidaymaker and their holiday complaints.  It should be recognised that the main reason why holidaymakers fail, is that they do not prepare their case and documentation properly!  We have written an article on this very issue and should be read in conjunction with this article!  The various links in that article will help you consider what you need to do, along with the guidance and commentary in the article below! Read More

In 2007 we examined the issue of Neurotoxins in aircraft and found a surprising lack of urgency into this pressing question – nothing has changed!  This article sets out the real effect of neurotoxins (also known as Aerotoxic or Sick Aircraft Syndrome) on pilots and passengers – in our view, the issue is and remains an International Scandal!  It also raises a serious point – if these neurotoxins are escaping into aircraft cabins and cockpits, then surely there is the same potential for those toxins to reach those on the ground who live near to airports?  If that is the case, should they not also be included into a study that has purpose and meaning?  The issue still has wide resonance today! Read More