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Resolve
You have had the ‘holiday from hell’ or was it less than satisfactory? You have a holiday complaint - what can you do about it? Do you put it down to ‘just another experience’? Do you accept the tour operators solicitors advice ‘that there is no liability’? Many holidaymakers are now being written to by the tour operators solicitors - many holidaymakers are freely giving their documents, photographs, videos, believing that their complaint will be dealt with fairly. HolidayTravelWatch has received many calls from holidaymakers who believed they were doing the right thing, and they have either not resolved the complaint, or they did so on less favourable terms. All of the holidaymakers in question, did not receive advices on their holiday problem, travel complaints or demands for compensation. They should not be criticised, they believed they were doing the right thing, they now feel betrayed by the companies they thought they could trust. The advice must be:
On no account correspond with a tour operators solicitor without receiving independent advices.
On no account hand over documentation until you have received those advices.
On no account accept any compensation, particularly on behalf of children, unless you receive independent advice.
A selection of articles from this section are featured on this page - to access the full range of articles in the ‘Resolve’ section, click on the links below or by clicking on the categories on the left:
The sub-sections in ‘Resolve’ will provide you with the basics on what to do when you return home, guiding you as to your obligations and rights, introducing you on the Package Travel Regulations. Of all the people who contact HolidayTravelWatch, some 46% are empowered to resolve the own complaints. Where no resolution can be found, access can be gained to our own experienced team of advisors and/or legal advices and representation.
Please read the Legal Notice at the bottom of this page.
Friday, May 15th, 2009
The issue of Holiday Financial Protection through the ATOL scheme has attracted intense scrutiny since the collapse of the XL Group and Freedom Direct. We have been guiding Mr & Mrs A - consider this quote from Mrs A - “the more this is highlighted the better - various people who I have spoken to - are under the impression that if a Tour Operator has an ABTA/ATOL No, they are covered - how wrong they are!!” Mr & Mrs A booked a holiday through the collapsed travel provider, Freedom Direct. They purchased a flight, hotel and transfers, all stated as one inclusive price. They have advised that it was their intention to purchase a package holiday and that there was nothing that they could see or hear, which put them on notice that it was anything other than a package holiday! Read More
Friday, January 23rd, 2009
The Unfair Commercial Practices Directive came into force on 26 May 2008 in the UK as The Consumer Protection from Unfair Trading Regulations 2008 (referred from here on as the Unfair Trading Regulations). They were introduced following a lengthy EU wide consultation on how the consumer was disadvantaged by the actions and behaviour of companies. The Regulations can be found at this link - http://www.opsi.gov.uk/si/si2008/uksi_20081277_en_2#pt1-l1g1 The Regulations repealed vast areas of previous UK consumer laws. Read More
Thursday, January 15th, 2009
Holiday TravelWatch Clinic - Case Study (Significant Change Rights - Pre & Post Departure): Read More
Thursday, January 15th, 2009
We often hear from holidaymakers who do not receive their holiday information in time for their holiday. Regulation 8 of The Package Travel Regulations creates the obligation that information must be provided in good time. Before the journey starts, information must be provided to the holidaymaker in writing or ‘in some other appropriate form’. That information includes, times of transport, stops, details of accommodation on transport. The names, addresses and telephone numbers of the local representative or agency where there is no rep—if neither exist, the contact details of the tour operator. There are additional details that must be provided where the holidaymaker is under 16 years of age. Where an insurance policy has been taken out, information on that policy. The Regulation goes onto state that where the information is not supplied, the tour operator shall be guilty of a criminal offence, which on either summary conviction or conviction on indictment they can be subjected to a fine. Read More
Friday, September 12th, 2008
It has been a thoroughly miserable summer for British holidaymakers! Poor standards in holiday contracts, complete failures to provide consumer rights under the Package Travel Regulations, mass holiday sickness, reports of salmonella, e coli, cryptosporidium and other diseases, the collapse of Zoom, and now the collapse of the XL Leisure Group, stranding many holidaymakers both here in the UK and abroad. Read More
Saturday, June 7th, 2008
The last thing you expect to have to deal with when you return from holiday is to commence some kind of legal action. Read More
Saturday, June 7th, 2008
The greatest advance in British Consumer Travel Law is undoubtedly The Package Travel Regulations 1992, implemented for consumer protection. Read More
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HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
