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Resolve
You have had the ‘holiday from hell’ or was it less than satisfactory? You have a holiday complaint – what can you do about it? Do you put it down to ‘just another experience’? Do you accept the tour operators solicitors advice ‘that there is no liability’? Many holidaymakers are now being written to by the tour operators solicitors – many holidaymakers are freely giving their documents, photographs, videos, believing that their complaint will be dealt with fairly. HolidayTravelWatch has received many calls from holidaymakers who believed they were doing the right thing, and they have either not resolved the complaint, or they did so on less favourable terms. All of the holidaymakers in question, did not receive advices on their holiday problem, travel complaints or demands for compensation. They should not be criticised, they believed they were doing the right thing, they now feel betrayed by the companies they thought they could trust. The advice must be:
On no account correspond with a tour operators solicitor without receiving independent advices.
On no account hand over documentation until you have received those advices.
On no account accept any compensation, particularly on behalf of children, unless you receive independent advice.
A selection of articles from this section are featured on this page – to access the full range of articles in the ‘Resolve’ section, click on the links below or by clicking on the categories on the left:
The sub-sections in ‘Resolve’ will provide you with the basics on what to do when you return home, guiding you as to your obligations and rights, introducing you on the Package Travel Regulations. Of all the people who contact HolidayTravelWatch, some 46% are empowered to resolve the own complaints. Where no resolution can be found, access can be gained to our own experienced team of advisors and/or legal advices and representation.
Please read the Legal Notice at the bottom of this page.
Sunday, July 18th, 2010
Once again, it has so far been a thoroughly miserable summer for British holidaymakers! Poor standards in holiday contracts, complete failures to provide consumer rights under the Package Travel Regulations, mass holiday sickness, reports of salmonella, e coli, cryptosporidium and other diseases, and now the collapse of Monster (which appears to have its bookings being honoured by The Freedom Travel Group) and Goldtrail, which has resulted in some 16,000 holidaymakers being stranded abroad and many others in the UK whose holiday plans are now in doubt! Read More
Tuesday, June 29th, 2010
The recent events of the Icelandic Volcano Crisis demonstrated the fragility of our transport system if affected by a natural or man-made disaster! Many thousands of travel plans were disrupted and many air passengers and holidaymakers encountered difficulties in getting assistance from airlines. This Organisation, like many others, championed the route to resolution of these travel complaints through the rights and obligations contained within EU Directive 261/2004 – The Flight Delay, Cancellation and Denied Boarding Rights Directive! Read More
Monday, June 21st, 2010
Many holidaymakers find that when they are abroad and have holiday complaints to make, they have difficulty in accessing information that is timely, free and of some assistance! To counter this problem, HolidayTravelWatch has created its own ‘Calling Card’ – www.holidaytravelwatch.tel ! The ‘card’ is electronic based and contains all the necessary contact numbers that you will need, to obtain our assistance! It also provides links and access to up-to-date holiday complaints and of course our useful ‘Holidaymakers Backpack™’, which links you to all the holiday complaints guidance and material that you will need, to kick-start any complaints or problems you may have! All you have to do is to copy the link for the ‘Calling Card’ into your favourites on your PC or Mobile Phone, that way you are never far from help wherever you may be! Read More
Tuesday, June 15th, 2010
2009 again proved that many holidaymakers and independent travellers suffered with flight delays, cancellations and denied boarding – many were not given their rights under EU Directive 261/2004! We provide examples of some of the holiday complaints and problems we received during 2009! We have only reproduced these stories from our e mail contacts. These holidaymakers stories have been presented to the EU Commission in our campaigning reports! The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us. The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More
Saturday, June 12th, 2010
The greatest advance in British Consumer Travel Law is undoubtedly The Package Travel Regulations 1992, implemented for consumer protection. Read More
Saturday, June 12th, 2010
Many people cannot afford the services of a lawyer. Sometimes the facts dictate that their case benefits would be outweighed by the cost of legal representation. In those cases it may be appropriate to use the small claims process – before doing so, you should always obtain independent legal advices. The process of the small claims court is fully described on the Court Service website. Read More
Saturday, June 12th, 2010
The ABTA Code of Conduct was updated in January 2009. The Code is designed to import a standard level of professional behaviour that you can expect from your travel agent or tour operator, if they are members of ABTA. Read More
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HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
