Holiday Compensation

It is always surprising to find just how forgiving or accepting holidaymakers are! Many will simply accept the reasoning given to them for poor hygiene conditions, holiday illness, significant changes in holiday accommodation, flight problems, cruise complaints etc! Holidaymakers should consider this; if they purchased a ‘white goods’ product in the UK, and it was delivered faulty, it is very likely that they would complain and if appropriate seek compensation! What then is the difference with seeking compensation for holiday complaints or problems?

Holidaymakers who do complain in resort or when they come home, are often faced with a frustration in their complaints process – one which leads to a poor return and a holidaymaker that is unlikely to return to the ‘brand’ that caused them offence! Those who do not complain, either in resort or when they return, are currently being met with the response that they cannot make a claim – and many accept this position! This section provides information on the process of compensation by reference to articles, commentary and our ‘Call to Arms’.

Below is a selction of articles from this section – to see the full range of articles, please click on the links above or on the categories on the left. Please read our Legal Notice at the bottom of this page.

Consumer Objectives & The Aviation Industry – Response by HolidayTravelWatch to The UK Department for Transport

Saturday, March 6th, 2010

In the final Public Consultation this season, The UK Department for Transport has requested that stakeholders offer their views on their proposals to update the regulatory environment for the aviation industry. HolidayTravelWatch has responded to their detailed questionnaire, dealing with the effect of their proposals on the proposed ‘Consumer Objectives’ – Safety – Consumers – Environment. Many of the complaints we receive centre around failures under EU Directive 261/2004 (Denied Boarding, Flight Delays and Flight Cancellations), EU Directive 1107/2006 (Rights to Persons of Reduced Mobility), EU Directive 211/2005 (Issues concerning aircraft safety – eg EU Blacklist of Airlines etc) and lost and/or damaged luggage disputes. We have responded to this Consultation in a manner which is informative, constructive but nonetheless critical. We have called upon all stakeholders, to meet the challenges of dialogue and progress with Politicians and Consumers, to create a new deal and a truly sustainable future for the UK and EU airline industry! Read More

Air Passenger Rights – Report to The EU Commission – The Consumer Perspective!

Friday, February 26th, 2010

The EU Commission, through DG Mobility & Transport have ordered a Consultation into Air Passenger Rights. Such rights involve areas such as EU Directives 889/2002 (Air Carriers Liability – particularly on the issue of mishandled luggage), 96/67 (Baggage-handling/Ground-handling), 261/2004 (Denied Boarding, Flight Delays & Flight Cancellation), 1107/2006 (Reduced Mobility Passenger Rights), 1008/2008 (Common Rules for Air Operations) and 2111/2005 (Air Safety Issues). We have reported on the issues of flight rights, aircraft safety issues, lost or damaged luggage and financial protection for holidaymakers and air passengers. Read More