Holidaymakers contacting our helpline, often tell of the helplessness and lack of assistance they receive, when they raise their holiday complaints whilst in resort!  2010 has realised a worrying pattern of complaints, indicating that rather than seeing an improvement in the holiday product, we are continuing to witness the same old so-called acceptable face of travel!  We are concerned that complaints are not being adequately considered, nor is action being taken to deal with real or potential holiday illnesses!  We have seen one comment from a returning holidaymaker, extolling the virtues of the complex they have returned from, but highlighting at the end of their travel review, that parents were allowing their children to defecate in the hotel swimming pool and that one individual had decided to to do the same for ‘fun’! Read More

When you suffer with a holiday illness, injury or accident, self-treatment is often the option practised by travellers, who may not have access to reliable health care while travelling. In fact, many developing countries laboratories lack experienced personnel who can reliably identify the organism that’s for example, causing your diarrhoea - you should not depend on a laboratory for a diagnosis if you have any doubts about its accuracy. Read More