Categories

Your Consumer Rights

Holiday Complaints | The Package Travel Regulations

Saturday, June 7th, 2008

The greatest advance in British Consumer Travel Law is undoubtedly The Package Travel Regulations 1992, implemented for consumer protection. Read More

Holiday Complaints | The Unfair Contract Terms Act

Saturday, June 7th, 2008

Despite the provisions contained in the Package Travel Regulations you may need to consider issues of Misrepresentation, Frustration or Negligence in contract. Only specialist legal advice can guide you on those points. Read More

The ABTA Code of Conduct | Holiday Complaints

Saturday, June 7th, 2008

The ABTA Code of Conduct was updated in February 2008. The Code is designed to import a standard level of professional behaviour that you can expect from your travel agent or tour operator, if they are members of ABTA. Read More

ABTA Arbitration | Holiday Complaints

Saturday, June 7th, 2008

If you discover that you are unable to resolve the complaint directly with the tour operator, you have the option to present your case under the ABTA Arbitration scheme. Read More

The 12 Golden Rules of Travel | Holiday Complaints

Saturday, June 7th, 2008

A Government Survey has found that each man, woman and child spends nearly £13 per week on Package Holidays abroad. Such a purchase, for that precious 2 weeks, is often a major investment for most families. When HolidayTravelWatch was first formed it was quickly realised that holidaymakers needed a checklist to guide them when they encountered holiday problems. Such problems can range from holiday food poisoning claims, holiday accidents, sudden changes to holiday arrangements, flight delays and cancellations, sick aircraft syndrome. Read More

How to Resolve Your Holiday or Travel Complaints!

Saturday, June 7th, 2008

So, you have had the ‘holiday from hell’, or was your holiday less than satisfactory? You have a holiday complaint - what can you do about it? Do you put it down to ‘just another experience’? You may have a holiday food poisoning claim, the facilities in the hotel or cruise ship were not up to standard, or your suffered at the hands of an airline! Did you suffer from a holiday accident? Read More

How To Deal With Holiday Illness or Sickness Problems Either Before or After You Travel!

Saturday, June 7th, 2008

It is estimated that some 60 million visits abroad are made by Britons each year, with some 20 million package holidays being sold The range of destinations is as wide as it is varied. In the same way the range of complaints are varied, the principle area of concern relates to holiday food poisoning claims. Read More