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    Unfair Contract Terms? Package Travel Regulations? Unfair Trading Regulations? 261/2004? 2111/2005? Biohazards? ABTA Code of Conduct? ABTA Arbitration? Travel Insurance? This section provides you with the base information, so that you can argue your point with regard to your holiday complaints or problems.

    The articles displayed on this page are a selection of items from across the website, designed to inform and guide you through the complex issues of travel rights. When you have read some of the items in this section, we would suggest that you visit the other sub-sections in ‘Resolve’ which deal with specific items relevant to your enquiry.

    If you have any difficulty in understanding how some of these rights may apply to you, then contact us for further assistance. Please read the Legal Notice at the bottom of this page.

    Report to the EU Commission on the Future of The Package Travel Directive – 2010

    Monday, February 1st, 2010

    HolidayTravelWatch has been engaged in researching and drafting their latest report to the EU Commission on the future of The Package Travel Directive.  This review is the latest in a long line of Consultations either commissioned by the UK Government or The EU Commission.  The Directive has been incorporated into UK Law in 1992 as The Package Travel Regulations.  Many thousands of holidaymakers have in recent years suffered with a variety of holiday complaints, such as holiday illness (Salmonella, Cryptosporidum, Shigella, Campylobacter, Legionnaires etc), building work, significant changes to holidays, holiday price changes, name change charges, poor hygiene standards, exposure to toxins, aerotoxic syndrome, failures in kids clubs, poor safety standards, poor representation, poor responses to complaints, financial failures of airlines and travel companies and many more.  This Organisation has collated many examples of how holidaymakers have suffered and provided the Commission and Parliament with those first hand accounts of how Consumer Protection legislation is failing them.  Our report, along with the completed EU Commission questionnaire, illustrates that at the heart of this Consumer Protection debate, we remain resolute in our determination that ordinary holidaymakers view will be heard!  The challenge now rests with the EU Commission and the EU Parliament! Read More

    How to Resolve Your Holiday or Travel Complaints! | Your Consumer Rights | HolidayTravelWatch

    Tuesday, January 12th, 2010

    2008 and 2009 has proven to many British holidaymakers that the ‘holiday from hell’, or a less than satisfactory holiday experience exists, many with serious or catatrophic consequences? So if you have a holiday complaint – what can you do about it? Do you put it down to ‘just another experience’? You may have a holiday food poisoning claim, the facilities in the hotel or cruise ship were not up to standard, or your suffered at the hands of an airline! Did you suffer from a holiday accident? Read More

    ATOL! The Next Generation?

    Friday, December 18th, 2009

    The news of the FlyGlobeSpan collapse provides a timely and important reminder of the recently announced Department for Transport Consultation, to update the Regulatory Framework for Aviation.  Within the many aspects of this Consultation is the proposal to completely review the ATOL (Air Tour Operators Licence) scheme.  This follows on from a number of  high profile airline/travel company collapses which have left many holidaymakers either physically or financially stranded.  We have dealt with a number of Consumers who have been ‘bounced’ between the CAA, ABTA and the Credit Card Companies – some of whom are still waiting for their money following the XL collpase!  Read More

    The HolidayTravelWatch Online Survey – Understanding Package Holidays!

    Sunday, November 29th, 2009

    This is a critical moment for the future of EU holidaymakers and in particular, British holidaymakers! In 1990, the EU created the Package Travel Directive which was then adopted into various National Laws; the UK adopted this Directive as The Package Travel Regulations in 1992. Many millions of EU holidaymakers have enjoyed the benefit of Protection under this Directive – those Protections are now seriously threatened. Since 2003, there has been an attempt by the Travel Industry to reinterpret these Regulations, by reinventing themselves as ‘travel agents’, through internet sales. Whilst we are to be rightly concerned with the Financial Protection of holidaymakers, we must also be aware of the many other detriments or problems suffered by holidaymakers, which, according to online terms and conditions, are not the responsibility of these new ‘travel agents’! It is now imperative that the Consumer position is presented to the EU Commission following the announcement of their latest Consultation on Holiday Rights. It is simple; if the Commission is persuaded to keep the ‘internet’ players outside the remit of any new Directive, Consumers will be returned to the so-called pre-1992 ‘Golden Age’ of Travel when there was little or no Consumer Protection. The answers to this survey will be used to back up previous HolidayTravelWatch surveys and its findings will be presented to the EU Commission in February 2010. Your contribution is both valuable and timely – we would like to thank you for your kind assistance on this survey! Read More

    Consumer Group Calls For Greater Protection From Holiday Complaints

    Wednesday, November 25th, 2009

    The recent case of CAA v Travel Republic has once again opened the debate as to what constitutes a ‘Package’.  The debate has naturally centred on the issue of Consumer Financial Protection and the reader could be forgiven for thinking that this issue is all that rests at the heart of what is meant by Consumer Protection.  Read More

    Treated Unfairly? | The Consumer Protection from Unfair Trading Regulations 2008 | HolidayTravelWatch

    Friday, January 23rd, 2009

    The Unfair Commercial Practices Directive came into force on 26 May 2008 in the UK as The Consumer Protection from Unfair Trading Regulations 2008 (referred from here on as the Unfair Trading Regulations).  They were introduced following a lengthy EU wide consultation on how the consumer was disadvantaged by the actions and behaviour of companies.  The Regulations can be found at this link – http://www.opsi.gov.uk/si/si2008/uksi_20081277_en_2#pt1-l1g1  The Regulations repealed vast areas of previous UK consumer laws. Read More

    The Package Travel Regulations | Your Consumer Rights | HolidayTravelWatch

    Saturday, June 7th, 2008

    The greatest advance in British Consumer Travel Law is undoubtedly The Package Travel Regulations 1992, implemented for consumer protection. Read More