Fortunately, the majority of cruise holidays are enjoyable and memorable experiences. We sometimes receive complaints from cruise passengers about the standard of cabins, service, cost and crew. We also hear from some holidaymakers who have suffered harrassment, sexual assault or inappropriate behaviour. The majority of complaints concern the quality of food, hygiene standards, the quality of water, the state of onboard swimming pools, sewage smells, poor plumbing, flooding of cabins and of course the range of illness experienced on these holidays, for example Salmonella, Shigella, serious gastric problems and of course – so called Norovirus! We find that the destination makes no difference – the complaints we receive come from the Caribbean, Mediterranean, the British Isles, the River Nile or cruises on Europe’s major rivers. Our articles are designed to guide you toward the relevant issues to your enquiry.

Please note: Any vessel cited here has already appeared within our ‘Call to Arms’ feature. We would ask you to note the commentary and important information on that page, in particular with regard to any reliance on information for your travel plans and representations (for example, we do not represent that any of the aforementioned problems exist either before, during or following any of the dates stated on any of the vessels highlighted below). If you have not already done so, it is important that you familiarise yourself with the information within the ‘Call to Arms’ page. For further information on other destinations, follow the links on the left or via our ‘Call to Arms’ page. Please read the Legal Notice at the bottom of this page.