Contact Us

Hotel sickness, cruise sickness, holiday accidents, flight delays and cancellations, problems with holiday bookings all form part of the many complaints we receive! If you have suffered with any holiday complaints and you require further information, advice and assistance, or you simply want to share your experiences with HolidayTravelWatch, then please use the following methods of contact.  Please note the response times for each method of contact and the legal notice below.

IMPORTANT NOTICE: We have received a large number of calls requesting advice on what to do following their experience during the recent Volcano Travel Crisis.  We have today (3/5/10) published our guide on how to deal with the aftermath of the Volcano Travel Crisis.  This is a generic guide and is based around the many calls and experiences we have received on this issue.  We recommend that if you have been affected by the Crisis, that you read, consider and take action that is appropriate to your situation.  If following this guide, you have further information, please do not hesitate to contact us.

We assure all holidaymakers that you will be contacted, but you may be subject to prioritisation.  Your patience is greatly appreciated at this time:

E-Mailing us:

Please note:  We continue to receive a very high demand for our service.  Please note the response times through each medium.  E mails are subject to prioritisation – those prioritised are receiving a response time of 24 to 72 hours – this is simply because there are some holidaymakers both at home and abroad who are experiencing extreme difficulties.  Those e mails not subject to this contact period WILL receive a response to their query.  Whilst every effort will be made to comply with those periods, we reserve the right to prioritise all contacts, and will endeavour to contact you as quickly as possible.  If you have a case involving a limitation period issue, do not delay, seek legal advice immediately.  We would ask you to refer to the Legal Notice below.  We thank you for your understanding at this time. 

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Calling Us – Our National Helpline Telephone Number:

You can contact us directly on – 08450179229.

This line is very busy and when it is not answered, you will have the opportunity to leave a message. When you are asked to do so, please leave your name, contact telephone number (indicating the times that you will be available over the following 2 to 3 days), and a brief summary of the problem. Please note HolidayTravelWatch is experiencing a very high volume of calls at this time.

Please Note:  Currently, telephone calls are subject to prioritisation – those prioritised are receiving a response time of 24 to 72 hours – this is simply because there are some holidaymakers both at home and abroad who are experiencing extreme difficulties.  If you are not subject to prioritisation, we WILL endeavour to return your call within as soon as possible. However, due to the nature of our service this may not always be possible.  Your patience is greatly appreciated. We would ask you to refer to the Legal Notice below. 

Writing to Us – Our Postal Address:

You can write to HolidayTravelWatch at:

HolidayTravelWatch
PO Box 12768
Birmingham
B28 1AQ

Please ensure that you place sufficient postage on your letter. HolidayTravelWatch will not pay for letters with insufficient postage.  The Post Office will be asked to return it to you for your attention. This decision is regrettable, but it has been taken due to the growing number of letters being received without having been properly checked before posting. Your co-operation on this point will ensure that any enquiry reaches us without delay.

Please ensure that if you send documents or photographs that they are copies and that you retain the originals.

It is also very important that you provide us with your contact telephone number – (PLEASE MAKE SURE YOU INCLUDE YOUR CONTACT TELEPHONE NUMBER – BY DOING SO YOU HELP US TO DEAL WITH YOUR REQUEST QUICKER!) - along with the best time(s) and day(s) when we may be able to call you.

Please note:  We continue to receive a very high demand for our service.  Currently, all post is being reviewed and dealt within 35+ days.  Whilst every effort will be made to comply with those periods, we reserve the right to prioritise all contacts, and will endeavour to contact you as quickly as possible.  Please be assured your correspondence WILL be answered.   If you have a case involving a limitation period issue, do not delay, seek legal advice immediately.  We would ask you to refer to the Legal Notice below.  We thank you for your understanding at this time.