The recent events of the Icelandic Volcano Crisis demonstrated the fragility of our transport system if affected by a natural or man-made disaster!  Many thousands of travel plans were disrupted and many air passengers and holidaymakers encountered difficulties in getting assistance from airlines.  This Organisation, like many others, championed the route to resolution of these travel complaints through the rights and obligations contained within EU Directive 261/2004 – The Flight Delay, Cancellation and Denied Boarding Rights Directive! Read More

2009 again proved that many holidaymakers and independent travellers suffered with flight delays, cancellations and denied boarding – many were not given their rights under EU Directive 261/2004!  We provide examples of some of the holiday complaints and problems we received during 2009!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

In the final series of ‘Watch Out For Further Announcements’, we examine passengers rights under 261/2004 & the Montreal Convention following a flight cancellation. We look at the issue from the perspective of the British Experience of Fog and Industrial Disputes during the winter of 2006/7! Read More

This article from our Travel-Zine deal with passengers rights when they have been denied boarding under the EU rules 261/2004. The article provides a case study to illustrate those rights, providing the route to how they can resolve their holiday flight complaints - Watch Out For Further Announcements – The Denied Boarding Flight Rules – 26.10.06.pdf Read More

If you want to know what Consumer Rights you have if your flight is delayed, then read this article which discusses the rights contained within 261/2004 and the Montreal Convention – Watch Out For Further Announcements – The Flight Delay Rules.pdf Read More

The EU Directive 261/2004 is probably the most important set of rights yet created for air passengers.  It provides for very clear rules and obligations on the part of airlines and passengers.  This article provides basic information in relation to the new denied boarding, flight cancellation, of flight delay Regulations – The New Rules for Denied Boarding, Flight Cancellation or Flight Delay – 20.6.06.pdf Read More

“We need pan-European enforcement of EU Passenger Rights legislation.  Again, there must be a level playing field. No airline company should benefit from a competitive advantage by avoiding its legal obligations. The European Commission will be very active in ensuring common standards of enforcement this area“.  This was the view expressed by the EU Commissioner for Transport, Siim Kallas, on Tuesday 27 April 2010.  Read More