The flight was turned around before landing because the craft was unsuitable for landing in the weather. FlyBE failed to put on an aircraft that was able to make the journey. The craft returned to Birmingham and I had to wait over 12 hours for a replacement flight to be put on. FlyBE seem to think that this kind of delay is acceptable and no compensation was given. Read More

The Transport Select Committee have requested stakeholders within the travel debate to submit their views on passenger’s experience of air travel. A wide remit was produced, and HolidayTravelWatch has concentrated its report on the issues of 261/2004 and aircraft safety.  HolidayTravelWatch has called for a review of the directive 261/2004, including giving air passengers improved rights to compensation when they suffer a delay, and a structured enforcement process, to ensure that rights are provided to the consumer.  We have also called for a ‘whistleblower’ campaign, akin to the one operated by the South African Civil Aviation Authority to highlight safety issues. Read More

In the final series of ‘Watch Out For Further Announcements’, we examine passengers rights under 261/2004 & the Montreal Convention following a flight cancellation. We look at the issue from the perspective of the recent British Experience of Fog and Industrial Disputes. Read More

This article from our Travel-Zine deal with passengers rights when they have been denied boarding under the EU rules 261/2004. The article provides a case study to illustrate those rights - Watch Out For Further Announcements - The Denied Boarding Flight Rules - 26.10.06.pdf Read More

In this second edition we expose the shameful cost of returning holiday illnesses. We conclude that the estimated cost to the Nation may be as high as £222m. We also provide comment on the recent Court of Appeal decision which will now lead to the abandonment of ATOL protection, and avoidance of obligations under the Package Travel Regulations. Read More

If you want to know what Consumer Rights you have if your flight is delayed, then read this article which discusses 261/2004 and the Montreal Convention - Watch Out For Further Announcements - The Flight Delay Rules.pdf Read More

This article provides basic information in relation to the new denied boarding, flight cancellation, of flight delay Regulations - The New Rules for Denied Boarding, Flight Cancellation or Flight Delay - 20.6.06.pdf Read More