The Rise of Travel Consumer Power where Air, Rail & Maritime Travel Problems Arise!
Wednesday, July 14th, 2010I was struck by the article from Travel Weekly (8/7/2010), in which concern was expressed that agents would be in line to receive more complaints from Travel Consumers, as a result of an EU Commission led campaign, to highlight their rights where they suffer with flight or rail delays, denied boarding or cancellations! Indeed, ABTA described the information campaign as ‘unhelpful’ and that they were concerned that the views of the travel industry had not been accounted for before the campaign was launched! This was followed by an apparent comment from the Association’s spokesperson, who is reported to have stated, “The posters do not reflect our interpretation of the regulations and we don’t want confusion. We are asking the EC to review the campaign” – further comment was made that the regulations were drafted for a purpose and not drafted to deal with issues such as the recent Volcano Travel Crisis! Read More




HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.

