Holidaymakers contacting our helpline, often tell of the helplessness and lack of assistance they receive, when they raise their holiday complaints whilst in resort!  2010 has realised a worrying pattern of complaints, indicating that rather than seeing an improvement in the holiday product, we are continuing to witness the same old so-called acceptable face of travel!  We are concerned that complaints are not being adequately considered, nor is action being taken to deal with real or potential holiday illnesses!  We have seen one comment from a returning holidaymaker, extolling the virtues of the complex they have returned from, but highlighting at the end of their travel review, that parents were allowing their children to defecate in the hotel swimming pool and that one individual had decided to to do the same for ‘fun’! Read More

Under the main headings – Prepare – Action – Resolve – three checklists have been created to provide the holidaymaker or traveller with an invaluable guide for each situation. Read More