Time and time again we receive plaintiff calls from holidaymakers with genuine holiday complaints, who have decided to enter into an Arbitration or Court process. Time and time again we discover that not enough preparation is made by holidaymakers to present their case correctly! Is it the fault of the holidaymaker? Most definitely not! The reason that holidaymakers get into trouble when they try to resolve their own holiday claims is that they are in some ways lured into a process which in some ways promises to be easy and non-legalistic. The reality is that if you are trying to make a claim for holiday compensation, the travel company will usually employ a solicitor or barrister to protect their interests. The holidaymaker is then often faced with a process that becomes very legalistic and at times incomprehensible! Preparation is the key and unless you have a pressing limitation date less haste and more research is the order of the day! In the May 2007 edition of Get’Away we asked, “Are You Ready for Court?” - It was the first of a series of articles which explores the evidential trail and experience of holidaymakers who decide to go it alone, and take their case into the Small Claims Court. The moral of the tale is to learn from other holidaymakers experiences! Read More