Welcome to the HolidayTravelWatch ‘Call to Arms’

What is a ‘Call to Arms’?

Holidaymakers contact us on a wide variety of issues. We receive regular complaints of holiday food poisoning claims, sick aircraft syndrome, contract problems, misselling of holidays, so-called ‘DIY’ or ‘Dynamic’ Package Holidays or other holiday complaints. Our ‘Call to Arms’ feature empowers holidaymakers to join together to fight for fair and just compensation for their holiday claims. This area contains ‘Call to Arms’ to assist holidaymakers to identify possible support evidence in the pursuit of their claims. This information is provided by returning UK holidaymakers. Any ‘Call to Arms’ is carefully considered, and all reasonable care is taken before being placed within that section.

We do not accept requests for such entries, unless they are supported by clear information, evidence or other supporting witnesses.

When providing a ‘Call to Arms’, we simply state that complaints have been received, we do not state what those complaints entail. We take this position simply because the issues of any actual complaint are a matter of resolution between the parties.

The ‘Call to Arms’ is then followed by ‘generic’ information relevant to a wide range of holiday claims, which may assist the holidaymaker viewing that ‘Call to Arms’.

The ‘Call to Arms’ is intended to be informative and are date sensitive. ‘Call to Arms’ entries are subject to a time limit. We do not consider it appropriate to leave ‘Call to Arms’ on our website ad infinitum. However, the very nature of holiday complaints and any intended legal action proposed by any holidaymaker is subject to a number of factors. Most holidaymakers make a written complaint within 28 days of their return; many do not receive an automatic acknowledgement to their initial complaint – this usually extends the time period when a response is received. In many cases, holidaymakers will spend several months in ‘negotiation’ with their travel provider before either accepting the offer to settle or rejecting that offer to settle a claim. Where they have rejected an offer to settle, holidaymakers will then spend a period of time thereafter searching for evidence or considering their options. In more serious cases, a travel provider is entitled to utilise the full six month investigation period (allowed in all non-UK claims), before responding to any claim. In those cases, holidaymakers will then often seek to clarify or ‘negotiate’ and again, either agree to settle or reject that offer to settle a claim. If they reject an offer to settle their claims, holidaymakers will often spend several months searching for supporting evidence or considering their options. Given these factors, we review all postings at an eleven month period; all postings are usually removed to a private archive area on the first anniversary of its posting. Exceptions to this rule could include serious holiday complaints such as Aerotoxic Syndrome, mass outbreaks of illness at hotels or onboard cruise ships (in those cases we would reactivate any past ‘Call to Arms’ to demonstrate the historical nature of any holiday complaints received).

As a matter of policy, we rarely allow postings by registered users of this website on the ‘Call to Arms’ feature. Again, this is because the feature is designed to inform that holiday complaints have been received. In exceptional cases, where for example there may be a mass outbreak of illness, exposure to fumes etc, postings will be considered and may be published. There is no automatic right to publication of views on the ‘Call to Arms’ feature. If you have views to express about a particular hotel property, resort cruise ship or airline featured on the ‘Call to Arms’, then other internet travel review websites should be considered.

If you are seeking more historical data in support of your holiday complaint and you do not find what you are looking for within the ‘Call to Arms’, then you should contact HolidayTravelWatch for further assistance.

Important Information:

Remember, if a hotel, ship, airline or resort that you are about to visit or use, is featured on this page, you must not assume that any problems identified exist either before or beyond the date of the ‘call to arms’, or the date on which any problems are alleged by returning holidaymakers have actually occurred.

We cannot be held responsible for any change in travel plans and/or conditions encountered either before, during or after the ‘Call to Arms’ notice, this is either your responsibility or the responsibility of your travel provider, hotelier, airline, ship operator or other travel entity.

If you are concerned by such a notice, then you should either contact HolidayTravelWatch or your Travel Provider for further information.

Please note this material is copyrighted and reproduction in any form is prohibited unless you have the express written permission of HolidayTravelWatch.