Here we illustrate to the serious effects upon air passengers of the condition of Aerotoxic or Sick Aircraft Syndrome!  We have reported significantly on this issue to CASA, EASA, Department for Transport, The UK Transport Select Committee and called for the establishment of a ‘no fault protocol’ to deal with this international problem!  These holidaymakers complaints reflect a very serious health problem, leaving many suffering with illness or sickness following their holiday experience!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Low cost deposits on holidays account for a number of deposit complaints we receive!  Holidaymakers complaints can be read on this page on their deposit claims and problems!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Too many travel companies are returning a poor service to their customers; read the complaints and problems of holidaymakers on this page with holiday companies!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

2009 sadly saw many travel agencies go into administration; these holidaymakers stories illsutrate the hardship, complaints and problems they experienced!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Read how these holidaymakers discovered they had ‘acquired’ a holiday complaint when their holiday transport did not turn up!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Read about the complaints and problems experienced by holidaymakers when surcharges are applied to their holiday!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Have you been advised at the airport that you are not going to your hotel?  Have you had your resort changed?  Were the facilities closed when you got there?  Was you holiday shortened without notice?  Were you given any ‘Significant Change’ rights or options under Regulation 12 & 13 of the Package Travel Regulations before you departed?  Our holidaymakers stories on this page illustrate the complaints and problems they encountered!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More