If your case is considered to be incapable of resolution by normal methods and we consider you require legal advices, we will advise you accordingly. Before any referral is made, we must provide an oral explanation of the relationship that exists between ourselves and the referred lawyer. Where requested by a client, we will confirm that process in writing. Read More

REGULATORY STATEMENT: Read More

HolidayTravelWatch has long advocated the rights of the Travel Consumer. We witness and guide clients, who come from all walks of life, on the profound effects of their holidays from hell. Read More

Events of the last few days have served to illustrate how fragile our developed world is at the hands of nature!  We have witnessed secenes of empty airports, trapped airline passengers, hearing of the problems of intending package holidaymakers, stranded holidaymakers and of the logistical problems of airlines. Read More

Like many travellers, I have been keeping a close eye on the events unfolding which is causing chaos throughout Europe.  As a ‘natural’ event, it is quite spectacular and the consequences of the volcano eruption is being felt throughout the world both from a personal and trade perspective.  I confess I have some additional interest in the difficulties, apart from our work to assist holidaymakers, I too am also hoping to fly out of the UK next week; it appears likely that this will not happen!  As I ponder my predicament and the alternate methods of transport, I am struck by the many holidaymakers stranded either here at home or abroad.  On the BBC news yesterday evening, one lady explained that they had spent over £2000 in buying hotel accommodation, food etc for their party! I have witnessed the scenes at Paris and Brussels airport’s, of holidaymakers camped on the terminal floor.    It was also interesting to note that those airport authorities supplied ‘camp beds’ to make life more tolerable, but I ask, what of the care and assistance that should be given to air passengers under EU Directive 261/2004? Read More

HolidayTravelWatch has been engaged in researching and drafting their latest report to the EU Commission on the future of The Package Travel Directive.  This review is the latest in a long line of Consultations either commissioned by the UK Government or The EU Commission.  The Directive has been incorporated into UK Law in 1992 as The Package Travel Regulations.  Many thousands of holidaymakers have in recent years suffered with a variety of holiday complaints, such as holiday illness (Salmonella, Cryptosporidum, Shigella, Campylobacter, Legionnaires etc), building work, significant changes to holidays, holiday price changes, name change charges, poor hygiene standards, exposure to toxins, aerotoxic syndrome, failures in kids clubs, poor safety standards, poor representation, poor responses to complaints, financial failures of airlines and travel companies and many more.  This Organisation has collated many examples of how holidaymakers have suffered and provided the Commission and Parliament with those first hand accounts of how Consumer Protection legislation is failing them.  Our report, along with the completed EU Commission questionnaire, illustrates that at the heart of this Consumer Protection debate, we remain resolute in our determination that ordinary holidaymakers view will be heard!  The challenge now rests with the EU Commission and the EU Parliament! Read More

The news of the FlyGlobeSpan collapse provides a timely and important reminder of the recently announced Department for Transport Consultation, to update the Regulatory Framework for Aviation.  Within the many aspects of this Consultation is the proposal to completely review the ATOL (Air Tour Operators Licence) scheme.  This follows on from a number of  high profile airline/travel company collapses which have left many holidaymakers either physically or financially stranded.  We have dealt with a number of Consumers who have been ‘bounced’ between the CAA, ABTA and the Credit Card Companies – some of whom are still waiting for their money following the XL collpase!  Read More