How to Resolve Your Holiday or Travel Complaints! | Your Consumer Rights | HolidayTravelWatch
As our article in 2009 proved, many British holidaymakers experienced a ’holiday from hell’, or a less than satisfactory holiday experience! Many holidaymakers suffered a holiday with serious or catastrophic consequences! Our latest articles for the 2010 holiday season (20 holidaymakers comments and a list of 40 current complaints), demonstrate that this year is unlikely to be any different for British holidaymakers! So if you have a holiday complaint – what can you do about it? Do you put it down to ‘just another experience’? You may have a holiday food poisoning claim, the facilities in the hotel or cruise ship were not up to standard, or your suffered at the hands of an airline! Did you suffer from a holiday accident?
You are probably asking yourself, do you accept the tour operators solicitors advice, ‘that there is no liability’? Many holidaymakers are now being written to by the tour operators solicitors – many holidaymakers are freely giving their documents, photographs and videos, believing that their complaint will be dealt with fairly! Many holidaymakers are being told that they do not have a ‘package holiday’ and that they have to take action against a hotelier in a foreign jurisdiction or another travel provider who proves difficult if not impossible to contact! We are hearing that holidaymakers are being offered ‘compensation’ for their ordeal, particularly in illness cases, which we suspect falls far short of their entitlement!
HolidayTravelWatch receives many calls from holidaymakers, who believed they were doing the right thing, and they have either not resolved their holiday complaint, or they did so on less favourable terms!
All of the holidaymakers in question, did not receive advices on their holiday problem, travel complaints or their demands for holiday compensation. They should not be criticised! They believed they were doing the right thing, they now feel betrayed by the companies they thought they could trust!
So how can you deal with your holiday complaints or problems?
We always advise that on no account correspond with a tour operators solicitor without receiving independent advices first!
On no account hand over documentation until you have received those advices!
On no account accept any compensation, particularly on behalf of children, unless you receive independent advice!
Whether you are abroad experiencing travel problems or have returned and are trying to resolve your complaints, you should consider the guidance within our 12 Golden Rules of Travel! These rules were forged in the experience of holidaymakers and have stood the test of time!
We also suggest that through our helpline and the ‘Resolve’ section of our website, we can provide you with the basics on what to do when you return home, guiding you as to your obligations and rights, introducing you to the Package Travel Regulations and Industry Codes of Practice.
Of all the people who contact HolidayTravelWatch, some 75% are empowered to resolve the own travel complaints. However, where holiday illness is involved and no resolution can be found, access can be gained to our own experienced team of advisors and/or legal advices and representation.
After all, if you bought a faulty product from a High Street retailer, you would do something about it, why should the purchase of a holiday be any different?
If you would like to seek assistance on your holiday complaints, then please contact us.
For further details on our services, please read our legal notice.
Tags: holiday claims, holiday complaints, Holiday Food Poisoning Claims, holiday illness, Holiday Sickness
HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
