Holiday TravelWatch Clinic - Case Study (Significant Change Rights - Pre & Post Departure): Read More

In February Molly dropped her daughter Sheree, aged 21 off at Heathrow to join her son Gary, aged 26 for the last week of his holiday in Tenerife. The next day she received a telephone call and nothing was ever the same again for the Maher family.  The call told Molly that Gary was dead and Sheree was critically ill and in a coma from an apparent suicide attempt with pills and gas. Peter, Molly’s husband took charge. Read More

We often hear from holidaymakers who do not receive their holiday information in time for their holiday.  Regulation 8 of The Package Travel Regulations creates the obligation that information must be provided in good time.  Before the journey starts, information must be provided to the holidaymaker in writing or ‘in some other appropriate form’.  That information includes, times of transport, stops, details of accommodation on transport.  The names, addresses and telephone numbers of the local representative or agency where there is no rep—if neither exist, the contact details of the tour operator.  There are additional details that must be provided where the holidaymaker is under 16 years of age.  Where an insurance policy has been taken out, information on that policy.  The Regulation goes onto state that where the information is not supplied, the tour operator shall be guilty of a criminal offence, which on either summary conviction or conviction on indictment they can be subjected to a fine. Read More

A Government Survey has found that each man, woman and child spends nearly £13 per week on Package Holidays abroad. Such a purchase, for that precious 2 weeks, is often a major investment for most families. When HolidayTravelWatch was first formed it was quickly realised that holidaymakers needed a checklist to guide them when they encountered holiday problems. Such problems can range from holiday food poisoning claims, holiday accidents, sudden changes to holiday arrangements, flight delays and cancellations, sick aircraft syndrome. Read More

So, you have had the ‘holiday from hell’, or was your holiday less than satisfactory? You have a holiday complaint - what can you do about it? Do you put it down to ‘just another experience’? You may have a holiday food poisoning claim, the facilities in the hotel or cruise ship were not up to standard, or your suffered at the hands of an airline! Did you suffer from a holiday accident? Read More

It is estimated that some 60 million visits abroad are made by Britons each year, with some 20 million package holidays being sold The range of destinations is as wide as it is varied. In the same way the range of complaints are varied, the principle area of concern relates to holiday food poisoning claims. Read More

This edition proudly announces the launch of the new website of HolidayTravelWatch, and of its sister brand Ceeviews.  HolidayTravelWatch has redeveloped its own website to take account of the growth in digital technologies and to create a true global online travel community.  The website offers a clear structure and search facility to access travel advices for the British Travel Consumer, new features includes an expanded campaign and petition area, with extra free complaint letters to help the Consumer to ‘Whistleblow for Safety’.  We have introduced our news blog; ‘The Crows Nest’ which will feature short but challenging views on travel related issues.  Ceeviews introduces a new Holiday Review area, which is Independent and encourages verifiable reviews, good or bad, from Consumer of members of the Travel Industry.  Ceeviews will develop further by introducing its own brand of podcast travel advices during the latter part of 2008. Read More