Since the latter part of 2009, Consumer Organisations and The Travel Industry have been engaged in a lengthy Political Consultation process, to determine the future of Consumer or Travel Industry Rights and Obligations or Safety Issues.  HolidayTravelWatch has been fully engaged in this process and has responded to the European Commission’s request for Stakeholders to provide comment upon Air Passenger Rights.
The report centres in on the Commissions questions on EU Directives 889/2002 (Air Carrier Liability), 96/67 (Baggage Handling/Ground Handling), 261/2004 (Denied Boarding, Delayed Flights and Cancelled Flights), 1107/2006 (Reduced Mobility Rights), 1008/2008 (Common Rules for Air Operations) and 2111/2005 (Air Safety Issues). Read More

Since the latter part of 2009, Consumer Organisations and The Travel Industry have been engaged in a lengthy Political Consultation process, to determine the future of Consumer or Travel Industry Rights and Obligations or Safety Issues.  HolidayTravelWatch has been fully engaged in this process and has responded to the European Commission’s request for Stakeholders to provide comment upon the future of The Package Travel Directive. Read More

In this second edition we expose the shameful cost of returning holiday illnesses. We conclude that the estimated cost to the Nation may be as high as £222m. We also provide comment on the recent Court of Appeal decision which will now lead to the abandonment of ATOL protection, and avoidance of obligations under the Package Travel Regulations. Read More

The growing threat to the Package Travel Regulations that govern Package Holidays, and the threat to ATOL Bonding is discussed. The article highlights the history of Consumer Group involvement, and highlights the current thinking within the Travel Industry on Consumer Rights.  This issue is very important to the Consumer, partucularly where they suffer detriment in their holiday contracts.  Many holiday complaints involve reports of holiday illness/sickness, holiday accidents, changes to holidays, flight changes and poor customer service - To Package or Not to Package – 30.6.06.pdf Read More

The European Commission has requested that all of the main Consumer Directives be reviewed, as part of a move toward harmonising Consumer Protection throughout the EU. HolidayTravelWatch is a ’stakeholder’ in the travel debate, and has therefore submitted a report to the Department for Trade & Industry, for their consideration, and onward recommendations to the Commission.  This enquiry is very important to the Consumer, particularly for the future conduct and operation of consumer rights in holiday contracts.  Many holiday complaints involve reports of holiday illness or sickness, holiday accidents, changes to holidays, flight changes and poor customer service – the Consumer needs protection!  Read More