Principle Information: Read More

Principle Information: Read More

Principle Information: Read More

Principle Information: Read More

At this time there are many sick, angry and in some cases very frightened holidaymakers, having experienced the worst of a Traditional Package or so-called DIY Package Holiday.  The dignity in the face of such adversity, displayed by holidaymakers suffering with holiday illness, complaints or claims is to be acknowledged and applauded.  This past 3 weeks, our helpline has been inundated with calls for assistance and it is within those stories that we have noted the ‘whispering comments’ about the work of this Organisation.  I would encourage all reading this blog to read our latest posts (Sunday 27/9/09) on Twitter (these can be found @HTWFrank).  The posts highlight the experience of one family suffering with sickness whilst holidaying in Turkey.  Hospitalisation, children confined to their bedroom and the need for baby supplies brought a lack of compassionate response from the tour company’s representatives.  In highlighting this story I have commented upon the issue of mutual respect, not just for the holidaymaker, but also for this Organisation.  There is a need to abandon 20th Century thinking and I hope that the Travel Industry will rise to the challenge(s) that I have set them within the Twitter discussion area! Read More

Principle Information: Read More

Principle Information: Read More