Regular readers and supporters of HolidayTravelWatch, will have followed our series of articles highlighting the threat to the Package Travel Regulations. The recent decision by the Court of Appeal has created an audible thud from the sound of the travel industry scrambling to deconstruct the Package Holiday and thereby avoid their obligations in holiday contracts.  This issue is very important to the Consumer, particularly where they suffer detriment in their holiday contracts.  Many holiday complaints involve reports of holiday illness/sickness, holiday accidents, changes to holidays, flight changes and poor customer service.  Read More

In this second edition we expose the shameful cost of returning holiday illnesses. We conclude that the estimated cost to the Nation may be as high as £222m. We also provide comment on the recent Court of Appeal decision which will now lead to the abandonment of ATOL protection, and avoidance of obligations under the Package Travel Regulations. Read More

The growing threat to the Package Travel Regulations that govern Package Holidays, and the threat to ATOL Bonding is discussed. The article highlights the history of Consumer Group involvement, and highlights the current thinking within the Travel Industry on Consumer Rights.  This issue is very important to the Consumer, partucularly where they suffer detriment in their holiday contracts.  Many holiday complaints involve reports of holiday illness/sickness, holiday accidents, changes to holidays, flight changes and poor customer service - To Package or Not to Package – 30.6.06.pdf Read More

The European Commission has requested that all of the main Consumer Directives be reviewed, as part of a move toward harmonising Consumer Protection throughout the EU. HolidayTravelWatch is a ’stakeholder’ in the travel debate, and has therefore submitted a report to the Department for Trade & Industry, for their consideration, and onward recommendations to the Commission.  This enquiry is very important to the Consumer, particularly for the future conduct and operation of consumer rights in holiday contracts.  Many holiday complaints involve reports of holiday illness or sickness, holiday accidents, changes to holidays, flight changes and poor customer service – the Consumer needs protection!  Read More