This press release highlights the problems associated with a simple online travel booking.  We highlight, in the holidaymakers own words how they are suffering with Consumer Detriment and the prospect that this will lead to an unhappy customer and quite possibly a formal holiday complaint. Read More

This holidaymaker sought to book flights through a major online tour operator – to date she has received no confirmation, no tickets but her bank account has been debited.  When she tried to pursue her holiday complaint – no one will take responsibility! Read More

Regular readers and supporters of HolidayTravelWatch, will have followed our series of articles highlighting the threat to the Package Travel Regulations. The recent decision by the Court of Appeal has created an audible thud from the sound of the travel industry scrambling to deconstruct the Package Holiday and thereby avoid their obligations in holiday contracts.  This issue is very important to the Consumer, particularly where they suffer detriment in their holiday contracts.  Many holiday complaints involve reports of holiday illness/sickness, holiday accidents, changes to holidays, flight changes and poor customer service.  Read More

This is the lead article found in the Travel-Zine produced by HolidayTravelWatch. It makes comment on the growing threat to travel consumer rights and calls on politicians to recognise the silent revolution in selling package holidays.  This issue is very important to the Consumer, particularly where they suffer detriment in their holiday contracts.  Many holiday complaints involve reports of holiday illness/sickness, holiday accidents, changes to holidays, flight changes and poor customer service   - Travel Consumer Rights Under Threat – 30.6.06.pdf Read More

The growing threat to the Package Travel Regulations that govern Package Holidays, and the threat to ATOL Bonding is discussed. The article highlights the history of Consumer Group involvement, and highlights the current thinking within the Travel Industry on Consumer Rights.  This issue is very important to the Consumer, partucularly where they suffer detriment in their holiday contracts.  Many holiday complaints involve reports of holiday illness/sickness, holiday accidents, changes to holidays, flight changes and poor customer service - To Package or Not to Package – 30.6.06.pdf Read More

The First HolidayTravelWatch Clinic™ – Case Study. Here we examine the case of Mr A who booked his DIY Package Holiday through a website. Discover what happened to him and what the law states about his holiday contract – HolidayTravelWatch Clinic – Case Study – 30.6.06.pdf Read More

In this first edition we highlight the perilous state of consumer protection now being played out the the British Courts. This is a battle for the survival of ATOL Bonding and Package Travel Regulation Rights.  Further articles deal with Force Majeure, Flight Delay Rights, and The HolidayTravelWatch Clinic, click on the following link to view the our EZine: Read More