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  • The HolidayTravelWatch Online Survey – Understanding Package Holidays!

    This is a critical moment for the future of EU holidaymakers and in particular, British holidaymakers! In 1990, the EU created the Package Travel Directive which was then adopted into various National Laws; the UK adopted this Directive as The Package Travel Regulations in 1992. Many millions of EU holidaymakers have enjoyed the benefit of Protection under this Directive – those Protections are now seriously threatened. Since 2003, there has been an attempt by the Travel Industry to reinterpret these Regulations, by reinventing themselves as ‘travel agents’, through internet sales. Whilst we are to be rightly concerned with the Financial Protection of holidaymakers, we must also be aware of the many other detriments or problems suffered by holidaymakers, which, according to online terms and conditions, are not the responsibility of these new ‘travel agents’! It is now imperative that the Consumer position is presented to the EU Commission following the announcement of their latest Consultation on Holiday Rights. It is simple; if the Commission is persuaded to keep the ‘internet’ players outside the remit of any new Directive, Consumers will be returned to the so-called pre-1992 ‘Golden Age’ of Travel when there was little or no Consumer Protection. The answers to this survey will be used to back up previous HolidayTravelWatch surveys and its findings will be presented to the EU Commission in February 2010. Your contribution is both valuable and timely – we would like to thank you for your kind assistance on this survey!

    Do you know what is meant by the expression Package Holiday?

     Yes

     No

    Please select from this list what you believe makes up a Package Holiday

     A trip of more than 24 hours

     Transport

     Accommodation

     Other services connected with the holiday

     One price for the holiday

     Total financial protection

     Holiday complaints or failures being the responsibility of the company that sold the holiday

    Do you know what is meant by the expression DIY or Dynamic Package Holiday?

     Yes

     No

    Please select from this list what you believe makes up a DIY or Dynamic Package Holiday

     A trip of more than 24 hours

     Transport

     Accommodation

     Other services connected with the holiday

     One price for the holiday

     Total financial protection

     Holiday complaints or failures being the responsibility of the company that sold you the holiday

    If you have taken a Package Holiday did you experience any of the following Holiday Complaints?

     Booking problems

     Changes to your holiday before departure

     Price changes

     Changes to your holiday on arrival at the destination

     Illness or sickness

     Accident or injury

     Poor resort representation

     Failure in disability facilities

     Poor hygiene or quality conditions

     Failure to respond to your holiday complaints

    If you have taken a DIY or Dynamic Package Holiday, did you experience any of the following holiday complaints?

     Booking problems

     Changes to your holiday before departure

     Price changes

     Changes to your holiday on arrival at the destination

     Illness or sickness

     Accident or injury

     Poor resort representation

     Failure in disability facilities

     Poor hygiene or quality conditions

     Failure to respond to your holiday complaints

    If you suffered from a holiday company or airline financial failure did you

     Book a Package Holiday

     Book a DIY or Dynamic Package Holiday

     Was told that YOU HAD financial protection at the time of booking

     Was NOT TOLD that you had financial protection at the time of booking

     You HAVE received all your money back

     You HAVE NOT received all your money back

    If you have had to make a holiday complaint has it been resolved?

     Yes

     No

    If you had to take your holiday complaint to court did you succeed in your case?

     Yes

     No

    If you had to go to court did you represent yourself?

     Yes

     No

    Do you think brochures and holiday contracts should have clear warnings displayed throughout, warning you about your consumer rights?

     Yes

     No

    Do you normally book the following type of holiday

     Package Holiday

     DIY Holiday

     Dynamic Holiday

    Do you have any additional comments or important points that you would like to make?


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