The greatest advance in British Consumer Travel Law is undoubtedly The Package Travel Regulations 1992, implemented for consumer protection. Read More

Many people cannot afford the services of a lawyer.  Sometimes the facts dictate that their case benefits would be outweighed by the cost of legal representation. In those cases it may be appropriate to use the small claims process – before doing so, you should always obtain independent legal advices. The process of the small claims court is fully described on the Court Service website. Read More

The ABTA Code of Conduct was updated in January 2009. The Code is designed to import a standard level of professional behaviour that you can expect from your travel agent or tour operator, if they are members of ABTA. Read More

If you discover that you are unable to resolve the complaint directly with the tour operator, you have the option to present your case under the ABTA Arbitration scheme. Read More

If you have travelled through the above area on 27 May 2010, and you and your family have suffered injuries following a holiday road traffic accident and/or have other holiday complaints, be advised that we have received holiday complaints from other holidaymakers.  Those holidaymakers are now receiving Free Advice & Assistance from HolidayTravelWatch. Read More

Principle Information: Read More

Principal Information: Read More