Those who have been following the almost daily catalogue of comment on the internet, with regard to Holiday Village in Sarigerme and Holiday Complaints, may have noticed that we have now written two open letters to the Ambassador, His Excellency, Mr Mehmet Yigit Alpogan.  Those following that correspondence will note that upon publication of the second open letter, the matter was eventually forwarded to the ‘Go To Turkey’ Organisation.  However, those following that post will have noticed that the letters never reached the Ambassador and we were advised that ‘process’ must take place and that we should ‘bear’ with them as ‘the process does take a while’! Read More

Dear Mr Ambassador Read More

Imagine; the constant smell of sewage, building work, faecal element over the public toilets, the food served is never hot, margarine and butter floating in water, water was served from dispensers not sealed bottles, many guests suffering from diarrhoea and vomitting, when holidaymakers approached the tour operators representative, they were told they could not be assisted, as they had not paid for representative service (!), pharmacists providing injections, doctors offering to sell certificates stating that holidaymakers were ‘fit to fly’ – Welcome to Egypt! Read More

Dear Mr Ambassador Read More

The other day I was on a crowded beach when I heard the very plaintiff cry of “Mommy – where are you Mommy?”.  I looked up and saw a 3/4 year old girl walking between all of the holidaymakers lying on the beach.  It was quite clear that she was very upset and could not find her Mother amongst the crowds.  The beach consisted of British, French, Dutch, Irish and Spanish holidaymakers.  As the young girl approached my ‘pitch’, I noticed that not one holidaymaker got up to try and help her – they simply lay there soaking up the sun! Read More

The debate of swine flu and forthcoming holidays rumbles on!  The latest advice (we can only find the following two reports), apparently from Government, is that if you are suffering with swine flu when abroad – stay there until you recover!  Readers of our earlier blog on this matter will have noted our deep concern over the lack of travel insurance cover and how those ‘disinclined’ to travel, will not receive any benefit from their travel insurance policy!  Now we read in the Telegraph that the Insurance Industry is not so sure and will be talking to the Department for Health, but nonetheless they expect that their members will be ‘flexible’ on the issue – however, you would have to show real symptoms and not just simply a ‘disinclination’ to travel in order to receive a benefit from your travel insurance!  Well now you know, or not, as the case may be! Read More

Enforcement comes from the verb ‘enforce’ which means ‘to make people obey a law, or to make a particular situation happen or be accepted’.  Tell that to a group of airline passengers, some of whom spent a very uncomfortable Saturday night on the floor of an airport in Slovakia!  Those passengers paid good money to travel with a well known low cost airline, to travel back to the UK, only to have their flight cancelled, apparently due to adverse weather conditions!  Strange, the passengers didn’t seem to think it was that bad!  This is obviously a case of ‘Extraordinary Circumstances’.  So, once the ‘airline’ cancelled the flight, they them told the passengers that they would be returned to the UK on Tuesday – yes that’s right, Tuesday – presumably next week! Read More