It has been an interesting week at Birmingham International Airport! On Friday I went to collect a relative, but on arrival, they called me to advise that the flight was being delayed by 2 hours for ‘technical reasons’. Read More

A holidaymaker has just told me of their concern on Airport Security, and asked the question, what’s the point?  Well, I began to rehearse the usual mantra of how the threat of terrorism is ever present, and how we must always be vigilant. Read More

There are many who criticise those who make holiday complaints, who then go onto make holiday claims.  They liken them with the ‘chattering classes’ mantra that they are the cause of the so called compensation culture.  We are currently hearing of many holidaymakers, who are receiving notices advising that their holidays are being ’significantly’ changed to holidays not of their choosing. Read More

Holidaymakers visiting the island of Gran Canaria, will be able to tell of yet another child in a holiday destination, who disappeared whilst playing outside his home. The story of Yeremi Vargas tells the same poignant tale that was heard in the case of Madeleine McCann; regret, lost opportunities and a rush to judgement! Read More

The Consumer has recently become the beneficiary of 2 important pieces of legislation; The Corporate Manslaughter & Corporate Homocide Act 2007 and The Consumer Protection from Unfair Trading Regulations 2008, the first having entered into law in April this year and the second becoming law in May 2008. Read More

I guess that many of you who visit this website can tell many tales about your airport experiences. It is always an interesting experience, none more so for the unfortunate passengers of the T5 fiasco! However, have you ever stopped to look at the level and type of security that is now evident at British Airports? Read More

I have recently viewed a very powerful and emotional film created by an ex-BA pilot; Tristan Lorraine, called ‘Welcome Aboard Toxic Airlines’. Read More