Consumer Objectives & The Aviation Industry – Response by HolidayTravelWatch to The UK Department for Transport
In the final Public Consultation this season, The UK Department for Transport has requested that stakeholders offer their views on their proposals to update the regulatory environment for the aviation industry. HolidayTravelWatch has responded to their detailed questionnaire, dealing with the effect of their proposals on the proposed ‘Consumer Objectives’ – Safety – Consumers – Environment. Many of the complaints we receive centre around failures under EU Directive 261/2004 (Denied Boarding, Flight Delays and Flight Cancellations), EU Directive 1107/2006 (Rights to Persons of Reduced Mobility), EU Directive 211/2005 (Issues concerning aircraft safety – eg EU Blacklist of Airlines etc) and lost and/or damaged luggage disputes. We have responded to this Consultation in a manner which is informative, constructive but nonetheless critical. We have called upon all stakeholders, to meet the challenges of dialogue and progress with Politicians and Consumers, to create a new deal and a truly sustainable future for the UK and EU airline industry!
Our report can be found at this link:
Department for Transport – The New Consumer Objective – Response from HolidayTravelWatch – 6.3.10
Tags: 1107/2006, 2111/2005, 261/2004, aerotoxic syndrome, Consumer Objectives, Lost Luggage, Sick Aircraft Ayndrome, Travel Industry Political Lobbying
HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
