Air Passenger Rights – Report to The EU Commission – The Consumer Perspective!
The EU Commission, through DG Mobility & Transport have ordered a Consultation into Air Passenger Rights. Such rights involve areas such as EU Directives 889/2002 (Air Carriers Liability – particularly on the issue of mishandled luggage), 96/67 (Baggage-handling/Ground-handling), 261/2004 (Denied Boarding, Flight Delays & Flight Cancellation), 1107/2006 (Reduced Mobility Passenger Rights), 1008/2008 (Common Rules for Air Operations) and 2111/2005 (Air Safety Issues). We have reported on the issues of flight rights, aircraft safety issues, lost or damaged luggage and financial protection for holidaymakers and air passengers.
Within our full report we have incorporated the EU Commissions questionnaire, our survey on 261/2004 passenger rights and 60 case studies, expressed in the words of holidaymakers and air passengers.
We have called for a radical position in favour of Consumer rights; a radical position that extracts the Consumer from their current low level of protection and low access to information. We have expressed the view that if the desire is to increase Consumer confidence, then the ’sight must be lifted above the current ‘light touch’ level of Regulation!
Comment on Air Passenger Rights 2010 – The Consumer Perspective!
Tags: 1107/2006, 2111/2005, 261/2004, Air Passenger Rights, Air Transport Users Council, Aircraft Safety, Damaged Luggage, Flight Compensation Rules, Lost Luggage, PRM's
HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
