I have recently read a very interesting article on how a major Travel Industry brand is changing the face of holiday complaints resolution!  We are told that no longer will the customer “have to go through the process of putting all their complaints in writing as they can return to the agent through which they booked the holiday to resolve any issues that may have occurred”!  We are told that managers will be ‘”empowered” to resolve any complaints made to them!  In addition, they will be able to make “on the spot decisions on compensation!  This has got to be good, hasn’t it?  Well let’s not get too dizzy about this new automony because the travel agency managers are going to be backed up by a team back at HQ (I presume that these will be solicitors or paralegals), so will it be they or the travel agency that will be making the decisions? Read More

Should you require free legal advice, then we can access specialist legal experts in the field of International Travel Litigation.  All of them are experts in dealing with holiday complaints involving contractual and personal injury holiday claims.  There are very few law firms who are experienced in the field of Holiday and Travel Law and therefore it is very important when seeking the advice of a solicitor that you make sure that whoever is handling your claim is an expert in this field of law.  You should ask them to demonstrate what  experience they have, ask them to provide examples of their successes and failures, if you are not sure, seek guidance elsewhere! Read More