Principle Information: Read More

Principle Information: Read More

Just when you thought that it could not get any worse, we hear that within one hotel in Turkey, the staff have a unique way to announce faecal accidents within swimming pools!  We are told by holidaymakers that pools are closed on a daily basis, due to the fact that holidaymakers suffer an ‘accident’ whilst they are in the pool.  When the ‘accident’ is discovered, the ‘entertainment crew’ make an announcement over the tannoy of ‘Code Brown, Code Brown’ – the pool in question is then temporarily closed (there are varying reports as to how long the pool is usually closed and as to what kind of treatment of the water is provided) whilst the offending article is removed!  Read More

Those who have been following the almost daily catalogue of comment on the internet, with regard to Holiday Village in Sarigerme and Holiday Complaints, may have noticed that we have now written two open letters to the Ambassador, His Excellency, Mr Mehmet Yigit Alpogan.  Those following that correspondence will note that upon publication of the second open letter, the matter was eventually forwarded to the ‘Go To Turkey’ Organisation.  However, those following that post will have noticed that the letters never reached the Ambassador and we were advised that ‘process’ must take place and that we should ‘bear’ with them as ‘the process does take a while’! Read More

HolidayTravelWatch has noted that one Travel Industry newspaper, Travel Weekly, has reported our call to the Turkish Ambassador, to bring to the attention of the Turkish Health Authorities, the growing number of complaints concerning The Holiday Village (formerly The Pegasus Palace & The Pegasus Tropical) in Sarigerme in Turkey. Read More

The threat to The Package Travel Regulations still remains.  The EU Commission have initially reported that they see a case for a renewal of the Directive, but because of forthcoming EU budgetary and parliamentary elections, such proposals have to remain on ‘ice’.  That means that the earliest we are likely to witness any draft documentation is likely to be from mid 2009 onwards.  In the meantime, as our lead article alludes, there appears to be a collapse in consumer confidence in travel companies.  This shortfall in confidence is not wrought from the current financial crisis, but from the complete failure to recognise and provide the consumer with access to the rights contained within the Package Travel Regulations.  Read More

The following is a summary of the holiday illness, Campylobacter: Read More