Have you been advised at the airport that you are not going to your hotel?  Have you had your resort changed?  Were the facilities closed when you got there?  Was you holiday shortened without notice?  Were you given any ‘Significant Change’ rights or options under Regulation 12 & 13 of the Package Travel Regulations before you departed?  Our holidaymakers stories on this page illustrate the complaints and problems they encountered!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

The importanceof predictive weather technology; the rise of the 24 hour news channels dictate that we are all becoming more knowledgeable on our intended destinations.  These technologies enable us to react to a given threat, but it appears that holidaymaker is often ‘forced’ to travel to a destination after an event simply because ‘normal booking conditions apply’.  This is an area that we have written widely upon, but it is the holidaymakers complaints, problems and stories that give force to the idea that a more intelligent method of selling to these destinations, along with a better travel insurance product is what is required!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

We all look forward to having a quaility holiday, but not everyone receives it!  Read these holidaymakers stories of their complaints and problems with the ‘qualitiy’ of the package holiday they have received!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

It is quite clear, many holidaymakers object to having to pay for a name change on a holiday contract, particularly where they feel that the error arose through no fault of their own!  Read these complaints and problems reported to us by holidaymakers!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Read what our holidaymakers had to say about their holiday complaints and how they believe that their holiday was sold to them by misrepresentation!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

When things go wrong in our live’s, holidaymakers are often caught our because they have not purchased travel insurance at the time they booked their holiday!  Other problems also occur in the travel insurance product and these are illustrated in the complaints and problems set out on this page!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Complaints about the hygiene at holiday hotels and resorts cross-over with many other problems reported to us by holidaymakers; read their stories and experiences on this page!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More