The range of holiday illness reports for 2009, was probably the worst we had experienced since this organisation was formed 15 years ago!  Sickness complaints are the most common form of complaint that we receive!  Salmonella, Giardia, Cryptosporidium, E-Coli O157, so-called Norovirus were just some of the many confirmed diagnoses we received; this did not account for the many holidaymakers who were affected by serious gastric illness complaints and those who were not ill but nonetheless had to care for their sick relatives and friends and suffered in many cases, a complete loss of enjoyment!  Chidren on drips, old people suffering serious illness often in isolation, ambulances taking holidaymakers to hospital, people populating medical centres in hotels because they are too ill to stay in their rooms, wholesale administration of anti-biotics which in some countries are drugs that are actually banned in Western countries – these are the real experiences of British & other European holidaymakers!  The problems are well illustrated by the holidaymakers stories illustrated on this page!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Safety is an area of complaint that cuts right across the range of holiday complaints we receive!  The issues of holiday safety will be found where there are problems with food preparation, food poisoning, swimming pool hygiene, unsafe walkways – some holidaymakers faced threats to their physical well-being!  The holidaymakers stories on this page demonstrate the extent of the problem which clearly require action from tour companies and hoteliers alike!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

We all work hard for 50 weeks of the year for that precious 2 weeks!  We save hard and make sure that we pay our holiday invoices on time – imagine then what it feels like to be given an additional bill for your holiday?  Read our holidaymakers experiences and the problems they have encountered when price changes are made!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

On this page we set out the complaints we have received from holidaymakers about their dealings with Holiday Clubs in 2009!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Accidents do happen when we are abroad!  They involve coach crashes, car, motobike or cycle accidents, slips and trips in resort or on hotel grounds!  We continue to deal with a number of holiday complaints involving injury and sometimes death.  The holidaymakers stories on this page illustrate the problems that people encounter when they are on holiday outside the UK!   We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

Read one holidaymaker’s experience and complaint on flight price changes to his holiday flight!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

2009 saw a real growth in the number of holiday complaints relating to the sale of so-called DIY or Dynamically Packaged Holidays!  It ranks as the joint second area of common complaints that we receive!  The range of problems and complaint associated with this area is wide, but the principle area is the refusal by companies to accept that they are selling Package Holidays which are protected by the Package Travel Directive!  We illustrate some of the complaints we received from holidaymakers in 2009!  We have only reproduced these stories from our e mail contacts.  These holidaymakers stories have been presented to the EU Commission in our campaigning reports!  The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us.  The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More