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HolidayTravelWatch is concerned by the growing number of calls they are receiving from returning and intending UK holidaymakers, who have stayed or intend to stay at the Coral Sea Holiday Village in Sharm El Sheikh in Egypt.  To date, this Organisation has dealt with over 40 calls for assistance, with some 35 reporting holiday illness.  We are concerned that within those reporting illness, we have been told that 6 have been advised that they have confirmed Cryptosporidium!  On checking our archived ‘Call to Arms’ we can see that this hotel, when known as The Holiday Village Red Sea, came to our attention in May, June & July 2008; this year we have received and demonstrated complaints within our ‘Call to Arms’ during June, July and August for this hotel!  In addition to holiday illness complaints, holidaymakers are reporting the following: Read More

As we go through this holiday season, I never fail to be amazed by the tenacity of the travel industry’s abililty to explain away its problems.  Equally, I never fail to admire and respect the holidaymakers, who, exposed to appalling hygiene conditions and suffering with holiday illness, will always seek to try and make the best of their holiday, or sometimes accept blindly the reasons and rationale given to them as to why they may become ill!  This ladies and gentlemen is partly how holiday claims are managed in 2010!  Plausible deniability is the key strategy, providing ‘aerosol’ phrases to mask the real problems and difficulties, instead of making sure that holiday properties are fit for purpose!  Holidaymakers are often told that they WILL become ill with: ‘Pharoahs Revenge’, ‘Montezumas Revenge’, ‘The Turkey Trots’, ‘Norovirus’, ‘Winter Vomitting Disease’, ‘A Virus on the Island’, ‘A Virus brought in by holidaymakers’ – and – our favourite for the 2010 holiday season so far, where following illness suffered by a child in Turkey, the parents were told that it was as a result of an ‘Epidemic in Turkey that affects those under 2 years of age’!  We wrote an article recently on other ‘excuses’ provided to holidaymakers which is worth considering! Read More