Many people cannot afford the services of a lawyer or the fact is that their case benefits would be outweighed by the cost of legal representation. In those cases it may be appropriate to use the small claims process - before doing so, you should obtain independent legal advices. The process of the small claims court is fully described on the Court Service website. Read More

Should you require free legal advice, then we have our own panel of specialist legal experts in the field of International Travel Litigation. Read More

The ABTA Code of Conduct was updated in February 2008. The Code is designed to import a standard level of professional behaviour that you can expect from your travel agent or tour operator, if they are members of ABTA. Read More

If you discover that you are unable to resolve the complaint directly with the tour operator, you have the option to present your case under the ABTA Arbitration scheme. Read More

HolidayTravelWatch has long advocated the rights of the Travel Consumer. We witness and advise on the profound effects upon our clients, who come from all walks of life, following their awful holiday experiences and breaches of their consumer rights. Read More

REGULATORY STATEMENT: Read More

If your case is considered to be incapable of resolution by normal methods and we consider you require legal advices, we will advise you accordingly. Before any referral is made, we must provide an oral explanation of the relationship that exists between ourselves and the referred lawyer. Where requested by a client, we will confirm that process in writing. Read More