The Cure for Holiday Illness and Complaints? – Bring In The Heavies! III | The Crows Nest Blog | HolidayTravelWatch
The other day we heard of an outrageous reaction to holidaymakers who reported to their rep that they were ill (there were others apparently ill at the resort). The reaction from the rep? The holidaymakers were ordered to leave the resort!
The second story brings to it another element of pressure. There is a hotel in Mexico, which according to holidaymakers we have been speaking to, presents itself with appalling conditions. The result is that this hotel is providing the gift of illness to its holidaymakers in the form of Cryptosporidium and Shigella. If you are ‘lucky’ not to suffer with those illnesses, it seems that you will suffer with a serious gastric infection!
We know from information we have received that the tour operator is well aware of this situation. This major tour operator, instead of suspending their contract with this hotelier, provides ‘random’ telephone ‘customer services satisfaction surveys’ to returning holidaymakers. Once they are informed that they have not ‘enjoyed’ their holiday, they are then presented with a full refund of their holiday cost, PLUS £2000 compensation! If only this same tour operator were so quick and generous when they come to deal with all the holiday claims against them – wouldn’t the holidaymakers be happy? Let’s hope that they will follow good legal practice, and advise the recipients of such generosity, that they should seek legal advices before they accept their ‘gift’!
It does not matter what form pressure manifests itself, whether it is through the bullying tactics of resort security or hotel management, or through the subtle mechanism of ‘customer care’ and an open cheque book, both represent the sharp end of corporate practice. Did it occur to both operators that they should actually be protecting the holidaymakers in their charge and that they should suspend their contracts with each resort? Clearly not! There’s money to be made out of those unsuspecting holidaymakers!
If anyone thinks that £2000 is fair and just compensation from Cryptosporidium AND Shigella infection, then they are clearly kidding themselves and have not received good advices!
Tags: Bullying Holidaymakers, Cryptosporidium, Majorca, Mexico, Shigella
HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
