When You Return
If you have experienced a problem whilst on holiday, and your complaint was not resolved, use these letters to deal with your travel problem or holiday complaint when you return.
Use this as the basis for your initial letter of complaint to the tour operator - Letter of Initial Complaint
Many holidaymakers report that they have either misplaced booking documents, brochures, terms and conditions, confirmation invoices, special request acknowledgements etc. If you are engaged in a dispute, then use this letter to access this documentation under The Data Protection Act 1988 - Letter to Data Protection Controller
Use this letter to advise the tour operator that you will be reporting them to ABTA for non response to your correspondence - Letter Advising of Reporting to ABTA
Use this to complain to ABTA about the tour operators failure to respond - Letter of Complaint to ABTA
Use this letter to respond to the tour operators response to your complaint - Letter Commenting on Tour Operator Response
Use this letter to the tour operator advising that you will be considering their offer - Letter Informing of Consideration of Offer
Use this letter to the tour operator requesting clarification of offer to settle your claim - Letter Requesting Clarification of Compensation
Use this letter to tour operator when you want to clarify compensation issues or childrens rights within the settlement - Letter Requesting Confirmation of Compensation Issues and Childrens Rights
Use this letter to complain to the ABTA Code of Conduct Disciplinary Committee where you consider that the ABTA member has breached the ABTA Code of Conduct - Letter to ABTA Code of Conduct Committee
Letter applying for Flight Delay Compensation 261/2004, when you have returned home - Letter Applying for Compensation Under 261-2004
Use this letter to apply for the compensation notice that should be given to you at the airport in the event of a Denied Boarding, Flight Cancellation or Flight Delay under 261/2004 - Letter Applying for Notice of Rights 261-2004
Use this letter to the airline and tour operator if your registered baggage has been destroyed, lost or damaged in transit - Letter for Compensation under the Warsaw-Montreal Conventions (Air Travel)
Use this letter to make any complaint about aircraft safety to the Safety Regulation Group at the CAA - Letter of complaint on Aircraft Safety - Safety Regulation Group CAA
HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
