In Resort or Travelling
If you are in resort and find yourself in difficulty, then use these documents to deal with your travel problem or holiday complaint with your travel provider.
Use this document to record details of other holidaymakers whilst in resort - DO NOT GIVE THIS TO THE TOUR OPERATOR OR REPRESENTATIVE - OBTAIN LEGAL ADVICES AS A GROUP - STICK TOGETHER! - Holidaymakers with Complaints - List of Details (In Resort)
Use this letter to set out your complaints when the representative has refused to give you a customer complaints form or provide you with that form - Letter Detailing Complaints to Representative (In Resort)
Use this letter when you are in trouble, caused by events outside the holiday contract, to seek help from the tour operator - Letter from a Consumer in Difficulty Requesting Assistance from the Resort Representative (In Resort)
Use this letter when you are presented with a questionnaire when there has been a serious problem with the hotel or mass illness - Letter Providing Reasons for Refusal to complete Returning Questionnaire (In Resort)
Use this letter when you are in resort to obtain your rights where there has been ’significant change’ to the terms of your holiday contract - Letter Requesting Significant Change Rights (In Resort)
Use this letter to request your rights be satisfied under the new Flight Delay Regulations 261/2004 whilst you are at the airport - Letter Applying for Notice of Rights 261-2004 (Airport)
HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
