Regular readers of this site will have noticed that we have been dealing with a considerable number of holiday complaints from Egyptian hotels and resorts. Salmonella, E Coli and serious gastric illness, feature very highly in the complaints we have received.

Holiday illness usually hides a serious fall in standards. The range of complaints involve, fly infestation on food, birds eating off the tables in the dining rooms, food not stored at the correct temperature, food undercooked, sewage smells, pool-side toilets being spattered with fecal element and not cleaned for several days.

The apologists for these illnesses advise the holidaymakers that its a ‘virus’, ‘the temperatures are too hot’ or the classic one ‘British people are unable to take the change in climate’! I have already dealt with our concerns about medical advices being given by reps and I repeat again, this must stop!

When I first started dealing with holiday claims in 1997, we were just beginning to receive large numbers of claims and complaints from holidaymakers who had been to the Dominican Republic. What is striking, is the similarity between the complaints I dealt with in 1997, and those that I am hearing today!

So I ask the question, is Egypt the new Domincan Republic? What are the Egyptian Authorities going to do about this situation, to stem the tide of holiday complaints and illness?

Perhaps the Egyptian Authorities would do well to learn from the Dominican Republic experience (not that they are entirely free of problems!), or are they going to wait until a holidaymaker becomes so ill that they do not recover?

Tags: holiday claims, holiday complaints, Holiday Food Poisoning Claims, holiday illness, Holiday Sickness

This entry was posted on Sunday, July 6th, 2008 at 2:41 pm and is filed under The Crows Nest. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.