The Brochure
Brochures now come in a variety of forms.
This is due to the changing methods of how holidays or travel is sold.
If you use a traditional brochure or an internet site to make your booking, make sure that you examine its contents carefully.
It is recommended that when booking a holiday or making your own travel arrangements, that you refer to more than one brochure to try and obtain a more ‘global’ picture of the country, resort or hotel you intend to travel to.
Do not book the holiday until you are satisfied that all questions have been answered. If you are not happy with the description then you should ask your travel agent or provider if you can see the ‘Gazetteer’.
This publication provides detailed descriptions of resorts and hotels.
The ‘Gazetteer’ is kept by travel agents either ‘on view’ or ‘not on view’.
It is not normal for access to this publication to be denied.
If you cannot resolve some of your concerns before you go, speak to your tour operator, airline or hotelier directly. If you do so make a record of whom you speak to, the time and date, and request that they send you a letter confirming the information that they are giving to you.
The brochure along with the terms and conditions form the main part of the contract that you will make with your travel provider. Take time to read the ‘small print’ information or terms and conditions either before you book or travel.
You should remember that when you book a package holiday or other independent travel you are making a contract.
Make sure you read the online contract and if possible print it off.
The whole of the brochure or internet site is a contractual document.
Keep your contractual documentation, booking invoices, letters or other documents in a safe place.
If you can afford to do so, make a copy and keep them separately.
When you go on holiday, bring your brochure or internet information with you, including your terms and conditions so that you can refer to it in times of difficulty.
HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
