Royal Park Hotel | Elenite | Bulgaria | Holiday Complaints | July/August 2008
If you have travelled to or stayed at the above hotel/resort during July/August 2008, and you and your family have suffered holiday illness/sickness and/or holiday complaints, be advised that you are not alone.
If you would like to receive assistance to deal with this travel problem or holiday complaint, please contact HolidayTravelWatch as soon as possible.
If you have been ill, please ensure that you speak with your GP and obtain a stool sample as quickly as possible. If you experience difficulty in obtaining your test, then you should speak to your local Environmental Health Officer without delay.
If you are requested to provide access to your medical notes and records by the tour operator - DO NOT give your consent to such an action, unless you have received advices on this issue!
If you are encouraged to correspond with the Tour Operators Solicitor, DO NOT DO SO unless you have received advice on this issue!
Do not accept any offer to settle your claim without first talking to us or to a specialist travel lawyer - do not bank any cheque or accept any voucher - you may compromise your right to be properly compensated.
Please note, we do not represent that problems exist at this hotel, either before the said period, during the said period or following this period. If you have any concerns, then you should direct them to your tour operator, they should advise you further. If you have been affected by any of these issues, and you would like further assistance, then you should contact HolidayTravelWatch, or speak with a Solicitor, details of which can be obtained from The Law Society.
Please note, if you have any limitation concerns or are subject to a pressing court order, you should seek urgent assistance from a Solicitor, you should not wait to speak with HolidayTravelWatch.
HolidayTravelWatch
21 August 2008
HTW has noted that amongst the submissions to the Committee on Toxicity (COT) it has been suggested that the symptoms highlighted by crew and passengers were akin to the condition of hyperventilation.
HTW has for many years received reports from concerned holiday makers or independent travellers as to the safety of their aircraft, ship or boat, train or road transport.
September 10th, 2008 at 7:14 pm
I holiday at Royal Park for 2 wekks in July with my family. I need some advise on my next move on a catalogue of complaints and illnesses.
I have wrote direct to the tour operator with supporting evidence in regards to the complaints that spoilt our holiday.
They offered me £190.00 in vouchers, which I took as a standard response. I rejected these vouchers and sent them back with a covering letter. They replied with NO FURTHER ACTION.
September 18th, 2008 at 8:57 pm
Our family of 6 along with another family of 7 stayed at this hotel in July, with everyone becoming ill some time, Two of the children had to be put on drips and there was not a day after day 3 when one or more of us had to stay in our rooms. Bearing in mind this is an All inclusive resort which is no-where near anywhere else then we had no choice but to stay and eat there - surely First choice have an obligation to ensure that the food provided is to adequate standard? We witnessed very poor examples of food hygiene int he Restuarant.
Since returning home we have sent 4 letters of complaint each with every response being a ’standard’ reply (we know this as they are sending the same letter to both parties). They have been completely ignoring the specific points and questions we have asked to have answered and to date have failed to address anything. We were advised to write to their Legal Dept (which is the same address as their customer services !) but have had no response from this area.