The ABTA Code of Conduct was updated in February 2008. The Code is designed to import a standard level of professional behaviour that you can expect from your travel agent or tour operator, if they are members of ABTA. Read More

If you discover that you are unable to resolve the complaint directly with the tour operator, you have the option to present your case under the ABTA Arbitration scheme. Read More

HolidayTravelWatch has long advocated the rights of the Travel Consumer. We witness and advise on the profound effects upon our clients, who come from all walks of life, following their awful holiday experiences and breaches of their consumer rights. Read More

REGULATORY STATEMENT: Read More

If your case is considered to be incapable of resolution by normal methods and we consider you require legal advices, we will advise you accordingly. Before any referral is made, we must provide an oral explanation of the relationship that exists between ourselves and the referred lawyer. Where requested by a client, we will confirm that process in writing. Read More

A Government Survey has found that each man, woman and child spends nearly £13 per week on Package Holidays abroad. Such a purchase, for that precious 2 weeks, is often a major investment for most families. When HolidayTravelWatch was first formed it was quickly realised that holidaymakers needed a checklist to guide them when they encountered holiday problems. Such problems can range from holiday food poisoning claims, holiday accidents, sudden changes to holiday arrangements, flight delays and cancellations, sick aircraft syndrome. Read More

So, you have had the ‘holiday from hell’, or was your holiday less than satisfactory? You have a holiday complaint - what can you do about it? Do you put it down to ‘just another experience’? You may have a holiday food poisoning claim, the facilities in the hotel or cruise ship were not up to standard, or your suffered at the hands of an airline! Did you suffer from a holiday accident? Read More