HolidayTravelWatch» Resolve

The Monster, Goldtrail, Sun4U, Kiss Flights/Flight Options – Action Plan for Holidaymakers!

Frank — Sun, 22 Aug 2010 09:35:39 +0000

Once again, it has so far been a thoroughly miserable summer for British holidaymakers! Poor standards in holiday contracts, complete failures to provide consumer rights under the Package Travel Regulations, mass holiday sickness, reports of salmonella, e coli, cryptosporidium and other diseases. The holiday season has been further complicated by the collapse of Monster, Goldtrail, Sun4U & Kiss Flights/Flight Options. Read More

Call for ‘Crisis Clause’ in EU Directive 261/2004!

Frank — Tue, 29 Jun 2010 17:16:23 +0000

The recent events of the Icelandic Volcano Crisis demonstrated the fragility of our transport system if affected by a natural or man-made disaster! Many thousands of travel plans were disrupted and many air passengers and holidaymakers encountered difficulties in getting assistance from airlines. This Organisation, like many others, championed the route to resolution of these travel complaints through the rights and obligations contained within EU Directive 261/2004 – The Flight Delay, Cancellation and Denied Boarding Rights Directive! Read More

Need a Holiday Complaints Contact Number? Use our ‘Calling Card’ – www.holidaytravelwatch.tel

Frank — Mon, 21 Jun 2010 17:16:34 +0000

Many holidaymakers find that when they are abroad and have holiday complaints to make, they have difficulty in accessing information that is timely, free and of some assistance! To counter this problem, HolidayTravelWatch has created its own ‘Calling Card’ – www.holidaytravelwatch.tel ! The ‘card’ is electronic based and contains all the necessary contact numbers that you will need, to obtain our assistance! It also provides links and access to up-to-date holiday complaints and of course our useful ‘Holidaymakers Backpack™’, which links you to all the holiday complaints guidance and material that you will need, to kick-start any complaints or problems you may have! All you have to do is to copy the link for the ‘Calling Card’ into your favourites on your PC or Mobile Phone, that way you are never far from help wherever you may be! Read More

EU Directive 261/2004 | Holidaymaker Stories | Holiday Complaints | 2009

Frank — Tue, 15 Jun 2010 12:25:56 +0000

2009 again proved that many holidaymakers and independent travellers suffered with flight delays, cancellations and denied boarding – many were not given their rights under EU Directive 261/2004! We provide examples of some of the holiday complaints and problems we received during 2009! We have only reproduced these stories from our e mail contacts. These holidaymakers stories have been presented to the EU Commission in our campaigning reports! The stories have been left largely unedited; they are in the words of the holidaymakers who have contacted us. The names of travel companies have been removed because we consider the story or the experience of the holidaymaker is central! Read More

The Package Travel Regulations | Your Consumer Rights | HolidayTravelWatch

admin — Sat, 12 Jun 2010 09:09:50 +0000

The greatest advance in British Consumer Travel Law is undoubtedly The Package Travel Regulations 1992, implemented for consumer protection. Read More

The Small Claims Court | MoneyClaims Online | Holiday Complaints | Going to Court | HolidayTravelWatch

admin — Sat, 12 Jun 2010 08:48:22 +0000

Many people cannot afford the services of a lawyer. Sometimes the facts dictate that their case benefits would be outweighed by the cost of legal representation. In those cases it may be appropriate to use the small claims process – before doing so, you should always obtain independent legal advices. The process of the small claims court is fully described on the Court Service website. Read More

The ABTA Code of Conduct | ABTA & Holiday Complaints | HolidayTravelWatch

admin — Sat, 12 Jun 2010 08:43:48 +0000

The ABTA Code of Conduct was updated in January 2009. The Code is designed to import a standard level of professional behaviour that you can expect from your travel agent or tour operator, if they are members of ABTA. Read More