You have had the ‘holiday from hell’ or was it less than satisfactory? You have a holiday complaint - what can you do about it? Do you put it down to ‘just another experience’? Do you accept the tour operators solicitors advice ‘that there is no liability’?

Many holidaymakers are now being written to by the tour operators solicitors - many holidaymakers are freely giving their documents, photographs, videos freely, believing that their complaint will be dealt with fairly.

HolidayTravelWatch has received many calls from holidaymakers who believed they were doing the right thing, and they have either not resolved the complaint, or they did so on less favourable terms. All of the holidaymakers in question, did not receive advices on their holiday problem, travel complaints or demands for compensation. They should not be criticised, they believed they were doing the right thing, they now feel betrayed by the companies they thought they could trust.

On no account correspond with a tour operators solicitor without receiving independent advices.

On no account hand over documentation until you have received those advices.

On no account accept any compensation, particularly on behalf of children, unless you receive independent advice.

This section will provide you with the basics on what to do when you return home, guiding you as to your obligations and rights, introducing you on the Package Travel Regulations.

Of all the people who contact HolidayTravelWatch, some 46% are empowered to resolve the own complaints. Where no resolution can be found, access can be gained to our own experienced team of advisors and/or legal advices and representation.